Instant answers drawn only from your docs
Answers customers in seconds from content you have approved, then hands off to a person when unsure. Lives on your website chat and in your helpdesk.
- Built to SOC 2 controls
- GDPR compliant
- Private AI: data never leaves your servers
One example. The bot answers only from your own docs and cites the source, and when there is no confident match it hands the case to a person with the full context.
- Grounded
- Answers only from content you approve
- Web + helpdesk
- Lives on your chat and in tickets
- 2 days to 2 wks
- From your docs to live
How a support bot works for your business
Give it your knowledge once. It answers the repeats instantly, and steps aside when a person is needed.
- 01
Feed it your knowledge
We load your help articles, policies, and best past answers into a vector knowledge base. It learns your business from content you already trust.
- 02
It answers instantly, in your voice
A customer asks in plain language; the bot replies in seconds, using only your approved material, in language that sounds like your team.
- 03
It checks itself before sending
Every draft passes a confidence and topic check. Confident, safe answers send on their own; anything uncertain is held back, not guessed.
- 04
It hands off with full context
Low confidence, sensitive topics, or an ask for a person route to your team, with the question and context already gathered.
- 05
It stays in sync
When your documents change we keep the knowledge base current, so answers track your business instead of going stale.
The point is not to remove the human. It is to hand your team only the conversations that actually need one.
Where it fits in your stack
The bot plugs into the tools you already run, on the channels your customers already use.
- 01
Website chat widget
A grounded chat bot answers visitors on your site instantly.
- 02
Your helpdesk
It triages and drafts replies to tickets inside the helpdesk your team already works in.
- 03
Slack & email escalations
Handoffs post into Slack or email with the question and context attached.
- 04
Confidence & escalation rules
Low confidence, sensitive topics, or an ask for a human route to your team, every time.
- 05
Always-current knowledge
When your docs change we keep the knowledge base in sync, so answers never drift from policy.
- 06
Self-hosted or Private AI
When data residency matters, it runs in your own infrastructure, or as Private AI with our partner Hako Solutions.
Built for this. Claude API for grounded, natural answers, a vector knowledge base over your own documents, and n8n to orchestrate the escalation and ticketing flows.
The inbox you get back
Answering the same questions by hand stops scaling after the first busy afternoon.
Answered by hand
With a Code2b bot
Read every ticket, dig up the answer, retype it
Routine questions answered in seconds from your own docs
The same question answered for the hundredth time
The bot handles the repeats, your team takes the hard cases
Customers wait hours for a first reply
An instant first reply on the channel they already use
A rushed guess slips through when the queue is full
Low confidence escalates to a person, never a wrong guess
How we build it, and what it costs
Start with a free audit.
We map the questions your customers actually ask, the documents that hold the answers, and where the bot lives. You leave with a fixed scope and a fixed fee.
Live in 2 days to 2 weeks
simpler builds in about one. We load your real content and test it against your real questions before it goes near a customer.
Chatbots start from €1,299 to set up. Deeper integrations, into your CRM, order system, or customer database, raise the setup the same way they raise the monthly running fee that keeps it monitored and tuned. You get the exact numbers on a 15-minute call, and larger custom builds are quoted after your free audit.
From a customer question to an answer, or a clean human handoff
The path every message takes: the bot answers from your approved documents when it can, and steps aside for a person when it should.
Routine questions answered in seconds, the rest handed to a person with context, never a wrong guess
Works with
- 01
Customer asks in plain language
A question comes in through the website chat widget or as a new helpdesk ticket.
- 02
Retrieve from your approved documents
The bot searches a vector knowledge base built from your own help articles, policies, and product pages for the passages that answer it.
- 03
Answer, grounded and natural
The Claude API drafts a reply using only those approved passages, in your team's voice. No invented policy.
- 04
Confidence check, the human-in-the-loop gate
Confident, safe answers send. Low confidence, a sensitive topic, or an ask for a person escalates instead.
- 05
Hand off with full context
Escalations land in your helpdesk, Slack, or email with the question and context attached, so your team picks up where the bot left off.
Questions, answered straight.
That is what we design against. The bot is grounded: it answers only from documents you have approved, not general knowledge, so it cannot invent policy. When a question falls outside what it can answer confidently, it hands off to a human with full context instead of guessing.
It is agreed before any work starts. Chatbots start from €1,299 to set up; the total depends on the integrations yours needs, like your helpdesk, CRM, or customer database. On top comes a monthly running fee scoped the same way, with no per-conversation surprises. You get the exact numbers on a 15-minute call, and larger custom builds are quoted after your free audit.
No. We build it, load your content, and test it against your real questions before it touches a customer. After launch the monthly running fee covers monitoring and tuning it as your documents change.
Yes. Code2b is built to SOC 2 controls and GDPR compliant, with encryption at rest and in transit, role-based access, and audit logging. When data residency matters, it runs self-hosted in your own infrastructure, or as a Private AI deployment with our partner Hako Solutions.
It answers in natural language matched to your tone, not a rigid decision tree. And it knows its limits: it escalates to a person the moment the question is sensitive, the confidence is low, or someone asks to talk to a human.
No. It removes the repetitive work so your team spends time on the conversations that actually need a person. Every hard or sensitive case still routes to a human, with the context already gathered.
Most builds go live in 2 days to 2 weeks, a simpler single-channel bot in about one. You see it answering your real questions before it ever speaks to a customer, with a fixed scope and fee agreed up front.
Dusan, co-founder. 60 seconds on how we scope. Press play.
We can never be certain of your exact situation from a page. A 15-minute call is where the real answer comes from.
Stop answering the same question for the hundredth time
Book a free audit. We map the questions your customers ask, the documents that answer them, and where the bot lives, then give you a fixed scope, fee, and timeline before you commit.
- Built to SOC 2 controls
- GDPR compliant
- Private AI: data never leaves your servers
Every support bot is led personally by Code2b's founders, Alex and Dusan. Fixed scope and go-live date agreed up front. No surprise costs.
Free, no obligation.
Book a free automation audit