Terms of Service

1. Agreement to these terms

These Terms of Service govern your access to the Code2b website and any services we provide. By engaging Code2b, requesting a free automation audit, or using this site, you agree to these terms. Where you sign a Master Services Agreement or a Statement of Work with us, those signed documents take precedence over these terms for the relevant engagement.

2. Who we are

Code2b is an AI automation studio based in Athens, Greece. We design, build, and run done-for-you, human-in-the-loop automations for small and medium businesses. The two founders, Dusan and Alex, are the people who scope and build the work. Nothing is outsourced. You can reach us at alex@code2b.co.

3. Definitions

In these terms:

• Services means the automation, build, and operations work we provide, as described in a Statement of Work (SOW).
• SOW means a Statement of Work that sets out the scope, deliverables, fee, and timeline for a specific engagement.
• Deliverables means the workflows, agents, integrations, configurations, and documentation we produce for you under an SOW.
• Background IP means tools, libraries, frameworks, and know-how that we owned or developed before, or independently of, your engagement.
• Client, you, or your means the business that engages Code2b.

4. Our services

We provide done-for-you, human-in-the-loop automation that runs in production. Each engagement is delivered on a fixed scope and a fixed fee that is agreed in writing before work starts.

Productized workflows (our Automate family) start from a fixed price. Custom builds are quoted after a free automation audit. Ongoing operation and monitoring are provided under our Run retainer. The precise scope, deliverables, milestones, and fees for your engagement live in your SOW.

5. Acceptable use

When you use our site or services, you agree not to:

• Use the services for any unlawful purpose or in breach of applicable law or third-party rights.
• Provide us with data you are not permitted to share, or that you have no lawful basis to process.
• Attempt to gain unauthorized access to our systems, or to the systems of any other client.
• Reverse engineer, resell, or sublicense our Background IP except as expressly permitted in an SOW.
• Use the services to build, train, or operate automations intended to deceive, defraud, or harm others.

6. Your responsibilities

Delivery depends on your timely cooperation. You agree to:

• Provide accurate information, and the access, credentials, and approvals we need to do the work.
• Nominate a point of contact who can answer questions and sign off on milestones.
• Hold all rights and consents needed for us to process the data and systems involved.
• Review and test deliverables within the windows set out in your SOW.

7. Fees and payment

Fees are fixed and agreed in your SOW before work begins. Unless your SOW states otherwise, productized and project work is invoiced in stages tied to milestones, and retainers are invoiced monthly in advance.

Invoices are payable within the period stated on the invoice. Fees are exclusive of VAT and any other applicable taxes, which are added where required. Third-party costs (for example, model usage, hosting, or software licenses) are passed through at cost where a deliverable depends on them, and are identified in the SOW.

8. Intellectual property

You own the Deliverables. On full payment of the fees due for an engagement, all right, title, and interest in the workflows, agents, integrations, configurations, and documentation we build specifically for you under that SOW transfer to you. You also own your data and your business content at all times.

We retain ownership of our Background IP. To the extent any Background IP is embedded in a Deliverable, we grant you a perpetual, worldwide, royalty-free license to use it as part of that Deliverable. Where an engagement uses the Private AI option, your data and models stay on your own infrastructure and are never used to train shared or third-party models.

9. Third-party services

Automations often connect to third-party platforms and AI models that have their own terms. We integrate these in good faith, but we do not control them and are not responsible for their availability, changes, or pricing. Where a deliverable depends on a third-party service, we will tell you which one and why.

10. Confidentiality

Each party will keep the other party's confidential information secret and use it only to perform the engagement. This covers your business data, our methods and pricing, and anything else a reasonable person would treat as confidential. These obligations continue after the engagement ends. Detailed confidentiality terms are set out in our Master Services Agreement.

11. Warranties and disclaimers

We warrant that the services will be performed with reasonable skill and care, and that Deliverables will materially conform to the SOW at the time of acceptance. If a Deliverable does not conform, tell us within the warranty period in your SOW and we will correct it.

Beyond the warranties expressly stated here and in your signed agreement, the services and this website are provided on an as is basis. We do not warrant that the services will be uninterrupted or error-free, or that automations will produce a specific business outcome, because results depend on your data, your systems, and third-party services outside our control.

12. Limitation of liability

Nothing in these terms limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, or loss of data, and each party's total aggregate liability arising from an engagement is capped at the fees paid by you to Code2b for that engagement in the twelve months before the event giving rise to the claim.

13. Term and termination

These terms apply for as long as you use our site or services. An engagement runs for the term set out in its SOW.

Either party may terminate an engagement for material breach that is not remedied within thirty days of written notice. Retainers may be cancelled with the notice period stated in the SOW. On termination, you pay for services delivered and work in progress up to the termination date, and we hand over the Deliverables you have paid for.

14. Indemnification

You agree to indemnify Code2b against third-party claims arising from data or materials you provide to us, or from your use of the Deliverables in breach of these terms or applicable law. We will defend you against third-party claims that a Deliverable, as delivered by us, infringes that party's intellectual property rights, provided you tell us promptly and let us manage the defense.

15. Governing law and jurisdiction

These terms are governed by the laws of Greece and the applicable law of the European Union. The courts of Athens, Greece have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer or data protection rights you have under EU law. We will always try to resolve disputes with you directly and in good faith first.

16. Changes to these terms

We may update these terms from time to time. When we do, we will revise the date at the top of this page. Material changes will be highlighted. Changes do not affect the terms of an engagement already governed by a signed agreement and SOW.

17. Contact

Questions about these terms can be sent to alex@code2b.co, Code2b, Athens, Greece.