Hotels & hospitality

For independent hotels, hospitality groups, and the vendors who serve them.

Stop re-keying every booking across your systems.

Automate the booking and outreach admin that eats your front desk and sales team, so reservations stay in sync and the pipeline keeps filling, without the extra hire.

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~10 min

saved per booking

Hours → minutes

on outreach research

2 to 4 wks

from kickoff to live

The build For group & vendor sales

Hospitality automation takes the repetitive admin out of running a property: Code2b syncs every booking across your PMS, channel manager, and management systems, and runs personalized sales outreach to hundreds of properties, so reservations update themselves and your team fills more rooms without the manual work. It saves around 10 minutes per booking and collapses an hour of outreach research per property into minutes.

Where hospitality teams lose hours

Re-keying bookings

A booking or email request lands and someone updates the PMS, the channel manager, and the management system by hand, one at a time.

Systems drifting out of sync

When the booking engine, channel manager, and PMS disagree, you get overbookings, rate mismatches, and a guest who slipped through.

Sales outreach that does not scale

Researching and personalizing one message per property takes about an hour, so the group-sales list never gets worked through.

Manual guest and reply follow-up

Confirmations, requests, and replies get handled one inbox at a time, exactly when the front desk is busiest.

The build

Hotel-systems & channel sync

One workflow takes a booking or request and updates every connected system, so nobody re-keys the same reservation three times.

Catch the booking or request

The system picks up a new booking or email request the moment it arrives.

Update every connected system

It pushes the reservation into the PMS, channel manager, and any management system at once.

Call the management-system APIs

The right APIs are called automatically so availability, rates, and records all line up.

Reconcile and flag exceptions

Anything that does not match cleanly is queued for a person to check, not silently dropped.

Confirm back to the guest

Once the systems agree, the confirmation goes out, with no manual typing.

The result

~10 min

saved per booking

Works with

PMSChannel managerBooking engine

For group & vendor sales

Personalized property sales outreach

The same engine behind our public hotel-outreach case study: discover target properties, enrich them, and write a personalized message per property in minutes.

Discover target properties

A custom scraper builds a deduplicated list of properties that match your target profile.

Enrich each property

The system pulls the booking engine, parent group, contacts, and a short property summary the AI needs.

Personalize with Claude

The Claude API writes a short message that references something specific about each property.

Send and pace deliverability

Approved messages send with warmup and time-zone-aware pacing to keep inboxes healthy.

Handle the replies

Replies are classified; positives auto-book and objections are drafted for a person to approve.

The result

Hours → minutes

per property researched

≈ 1 hr of manual research collapses into minutes

Works with

n8nClaude APIPlaywright

You stay in control

Your team keeps the front desk

The automation does the re-keying and the research; your people handle the guest and approve anything that needs a human. Nothing books or sends without a person in the loop where it counts.

Exceptions queued for review, never dropped

Replies and confirmations approved where it matters

Works with the systems you already run

FAQ

Questions, answered straight.

Yes. The sync is built around the systems you already run — your PMS, channel manager, and booking engine. If a tool has an API, we can integrate it, and where one does not we can bridge it.

Yes — that is our public hotel-outreach case study. The same discover → enrich → personalize → send → handle-replies pipeline researches hundreds of properties and writes a personalized message for each, collapsing about an hour of manual research per property into minutes.

Yes — guest data and payment-adjacent records are treated carefully. Code2b is built to SOC 2 controls and GDPR compliant, with encryption at rest and in transit, role-based access control, and audit logging. Sensitive data can be kept self-hosted, inside your own infrastructure.

Most builds go live in 2 to 4 weeks, fixed-scope and fixed-fee. We start with the one workflow that hurts most — usually booking sync — and expand from there.

See what your property could automate

Get a free automation audit: a concrete, no-commitment look at the booking and outreach admin you could hand to a system. You keep the report either way.

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